Contact us: contact@braveliftcorp.com
We aim to reply within 2–3 business days.
To help us solve your issue faster, please include in your email:
- The name of the game you need help with.
- Your device model and Android version.
- The game version (shown on Google Play under "About this app").
- A short description of the problem, and a screenshot if possible (never include payment card details).
Frequently Asked Questions
My purchase didn't arrive. What do I do?
Close and reopen the game — pending purchases are re-checked at startup. If the item still doesn't appear, email us with your Google Play order number (found in your Google Play order history or confirmation email) and we will help.
How do refunds work?
Purchases are processed by Google Play, and refunds follow Google Play's refund policy. You can request a refund directly from Google, or contact us and we will do our best to assist.
Will I lose my progress if I uninstall a game?
Unless the game states otherwise, progress is stored locally on your device only. Uninstalling deletes your progress and unlocked content permanently, so please keep that in mind.
The game runs slowly or crashes.
Make sure your device meets the requirements shown on Google Play and has free storage space. Restarting the device solves most issues. If problems persist, contact us with your device details.